The Goalchanger

FAQ

Can I cancel or change my order?

If you wish to cancel or change your order, please contact our customer service team at hello@thegoalchanger.com as soon as possible.

Do you ship internationally?

Yes, we do! Once you get to the checkout you’ll see the countries we currently ship to. If you can’t see your country, please email us at hello@thegoalchanger.com and we might be able to work something out. 

Can I order The Goalchanger to be delivered as a gift?

Yes, of course! Just tick the box ‘Ship to a different address than the billing address’.

When will my order get shipped?

We promise to ship your order within 48 hours on business days (Monday-Friday).

How can I contact customer service?

By email. Our address is hello@thegoalchanger.com. Our customer service team is available on business days (Monday-Friday 9am-4pm GMT+1).

We want to stock The Goalchanger! Who should I discuss this with?

Yay, let’s have chat! Send us an email at hello@thegoalchanger.com

What if I change my mind?

Read the Return and Refund Policy here.

What if the book is lost or damaged?

If your order is damaged or you received the wrong item(s), email us at hello@thegoalchanger within 7 days. Please a photograph of the damaged or incorrect item(s), your name, order number, and a description of the issue with the order. If your order qualifies for a return or exchange and you are within a EU country, Norway or Iceland, we will send you a prepaid shipping label for you to return the item. Once we receive your order, we will ship out a new or the correct item(s) as soon as possible. 

Will I have to pay any duties and taxes on top of my order?

We dispatch all orders from Sweden (EU) and we’re not sure about how it works with taxes and duties in your country.
In case you need to pay any extra, you will be liable for all import duties, customs and taxes.