The Goalchanger

Return & Refund Policy

We hope that you love your planner, but sometimes we change our mind and that’s okay. 

You have 14 days right of withdrawal by law if you’re ordering from a EU country, Norway or Iceland.
We think it should be the same for everyone though, so this applies to all international orders too!

To request a refund, the product needs to be in unused condition, undamaged and sent back in its original packaging. We recommend using a reliable delivery service so that you know that it’ll be delivered safely back to us. You are responsible for return postage.

If you request a refund but don’t delivery the item(s) back to us within 14 days after, we are not able to offer you a refund.

We are not able to refund any orders outside of the 14 days period after the item(s) have been confirmed delivered to you by our courier.

To complete your return, please email us hello@thegoalchanger.com with a proof of purchase and let us know you’re sending your item(s) back. Once we have received your item(s) and confirmed its condition your refund will be processed within 7 days.

REFUSED DELIVERIES
Refunds for the planner cost and shipping cost are non-refundable for undelivered packages or refused deliveries, whether that be a non-existant address or un-paid duty & tax by your country’s government for orders that are returned to us.